Tuesday, October 9, 2012

The Saga of JD Hawkeye Tree Cutting concludes: When a refund's not a refund

This post wraps up the issues raised in JD Hawkeye Tree Cutting punished by province, customer complaints and A deal is a deal? Dealfind for JD Hawkeye Tree Cutting goes bad.

Well, I got a refund of sorts.

No, Dealfind Halifax did not give me my money back.

Here's what Dealfind said after learning the details of my case (emphasis mine):

We sincerely apologize for any inconvenience this has caused you. This is not the standard we accept from companies that we run deals with. We do go through great lengths to ensure that our vendors are reputable and provide our customers with excellent service. You can continue to rely on us to find you great deals.

Dealfind proudly offers a full refund for unused vouchers within the period outlined in our refund policy (http://www.dealfind.com/refund-policy.php). We generally do not offer refunds after this period, with the exception of a business closure, in which case we provide Dealfind Dollars for the price paid for the voucher.

While your voucher has exceeded the refund period, we understand that you have not been able to redeem your voucher. As a result, we have gone ahead and applied the Dealfind Dollars for the price you paid to the Dealfind account you used to make the purchase. These are available for use immediately and can be used towards any of our great deals as there is no expiry date!
The Dealfind policy says I'm entitled to a cash refund "up to 30 days from the first day your voucher is valid."

Given that I couldn't even get Daniel from JD Hawkeye to come out to do the job until THIS YEAR, that's offensive to me.

So, after a complaint about my difficult experience with DealFind, DealFind says I'm welcome to spend my money with DealFind instead of using it to pay someone else to do the job I originally spent the money on. In other words, I spend $99 to get my tree trimmed. DealFind is keeping that money for now, and I have to find someone else to trim my tree.

As for Daniel at JD Hawkeye -- he's still out there spamming Kijiji with ads now featuring two phone numbers: 902-981-5651 and 902-219-7938. He's now operating as "SUNRISE TILL SUNSET" Tree Cutting and "DUST TILL DAWN"

SUNRISE TILL SUNSET TREE CUTTING/FREE ESTIMATES/INSURED

25 YEARS TREE CUTTING EXPERIENCE /FREE ESTIMATES /FULLY INSURED

FULL TREE REMOVAL ...TO PRUNING,..LIMBING ,LOT CLEARING AND CHIPPING,...HEAVY DUTY CHIPPER...CAN CHIP 12 INCH LOG...

3 CORD TREE FARMER ,2TON TRUCK,6 TON EXCAVATOR

CERTIFIED ARBORIST .. ,FIRST/AID AND CPR CERTIFIED.

WHIMIS CERTIFIED,...FALL PROTECTION CERTIFIED..VERY COMPETITIVE..

WE HAVE SERVED HUNDREDS OF SATISFIED CUSTOMERS/OUR EXPERIENCE AND SAFETY IS PASSED ON TO OUR NEW AND PREVIOUS CUSTOMERS,LET US TAKE CARE OF YOUR TREES..

CALL 902-981-5651,OR 902-219-7938 EMAIL AD 100% CUSTOMER SATISFACTION GAURANTEED...

OUR SPECIALTIES ARE.....

HAZARDOUS TREE ASSESSMENT AND EMERGENCY REMOVALS

TECHNICAL RIGGING OF TREES AND LIMBS OFF ROOFS AND VECHILES

CUT WOOD UP INTO FIREWOOD LENGHTS AND CLEAN UPS...

AFFORDABLE-REASONABLE PRICING-VERY COMPETITIVE

REFERENCES UPON REQUEST

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