Thursday, January 29, 2009

The Move: Update on cable-phone-internet

Yes, indeed, we have moved!

On the cable-phone-internet fiasco: the installer called on the Tuesday saying he'd be there in five minutes ... then, five minutes later, called to say he was at the front door. Problem was, he was at the front door of Our Streetname Avenue in Halifax, not Our Streetname Crescent in Timberlea. He said his company doesn't handle our town, but another contractor does, and we'd have to call the company to sort it out. I said he should sort it out and call us back. He didn't. I called the company and spent 40 minutes trying to get service on the same day. They said nope, we can come out on Friday. Four days later. After escalating the call to a supervisor, I was told I'd be called back ASAP with a rescheduled date. 24 hours later, I called the company to say no one called me back -- they said oh. Well, we can help you on Friday. And we won't be giving you any discounts beyond the free installation and offer of free digital cable installation we were already getting. Well, poop.

So, the cable-phone-internet guy came over on Friday and was just great. He hooked me up and helped me label some of the cables in the ratsnest of coax beside the electrical panel. I learned a few things. But it sounded like the company was giving *him* the gears, suggesting the move order was from Our Streetname Avenue to Our Streetname Crescent, not from Our Apartment Downtown to Our Streetname Crescent.

Coincidentally, I work in the same building as the cable-phone-internet company, and I've made casual acquaintance with one of the folks in the company's customer retention division. I told her my tale of woe, and she looked into my case. I am happy to report she's made amends to our account to my complete satisfaction.

In the end, it's a grudging win and endorsement for Eastlink, which I'm told offers the fastest high-speed internet in Canada (with no traffic caps!). And farewell to Bell relative Aliant, who we were only with because Eastlink didn't offer telephone service at our old apartment.

For those trying to contact me, my phone number remains the same. My email addresses are the same. The postal address has changed.

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