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Kudos to Philips on the Bodygroom

My much-blogged-about Philips Bodygroom broke.

The on/off button became permanently indented and wouldn't turn on/off. Bah!

A quick internet search told me that I wasn't the only one with this problem. I called Philips and found that my unit (the Bodygroom) was still under the two-year warranty. They emailed me a UPS shipping slip and I had it out in the courier within a day or so.

I don't know how long it took, 'cuz UPS dropped it off at the rental office downstairs and nobody ever called, but they sent me back a brand new one. Yup, a brand new retail boxed Bodygroom. And it could be my imagination, but this one seems even sharper than the last one.

I have not noticed any change to the button mechanism, so there's a chance this one could fail like the last one ... and I don't know if this machine earns me a fresh two-year warranty ... but I think it's great that they'd take care of me like this.

This is probably the best warranty-related customer service I can ever remember receiving from any company having to do with anything. Ever.

Thanks, Philips!

Comments

  1. hurray for hairless kiwis!

    good to know I'm less likely to get jerked around if mine cacks out.

    ReplyDelete

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