Thursday, January 17, 2008

Sorry, bud, wrong Scott Simpson -- part 3

Looks like my Audi A4 has been serviced.

Of course, as documented here recently, I don't have an Audi A4.

Yet, I got another email today from New Country Audi thanking me for having my car serviced, and inviting me to fill out a customer satisfaction survey.

They didn't acknowledge the last email I sent alerting them to the fact that they're emailing the wrong Scott Simpson about the car.

Perhaps there's a field in the customer satisfaction survey about that.

I'll be sending them another email about this today.

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Follow-up:

The reply to my inquiry was: "I apologize, all you have to do is unsubscribe on the email" (sic)

So, I asked, "Any explanation of why I’d be getting email intended for one of your customers?"

The answer: "To be honest with you, I have no idea, its a third party that does the email address collection, for some reason your email address is attached to scott B simpson. Again, I apologize for this inconvenience"

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